Visualising Disruption.
Makе a trend map for your business

Working in teams (pre-selected based on overlapping problems, question, current state) each participant will be guided through the creation of their own service blueprint to map out their own core business activities.

This exercise will also allow team members to introduce themselves and their businesses to one another. To highlight the different ways that they interact with their customers. Each group will discuss their blueprint to ensure nothing important is forgotten.

* Teams will be preassigned based on industry and the participants responses to a short set of questions sent before the workshop.

As a group we will map predictions, trends, and weak signals (things we hear about but don't know exactly what it means) on the wall. The trends will be colour coded based on whether participants see them as probable, plausible, possible.

Using a timeline we will organise the trends to reveal perspective on which trends are immediate and which seem further way. As a group we will debate the position of emerging behaviours and tech and find patterns and relationships between different trends.

Participants will be lead through the Manoa Futures Method combining the Futures Wheel and Cross Impact Matrix. Each group will first take 3 different trends from step 2 and brainstorm the logical implications using the futures wheel.

Next, each group will spend 10-20 minutes per group member's service blueprint, to collectively map out how different frontstage, backstage and customer journey points might be impacted by the future disruptions they extrapolated in the futures wheel.

Each participant will have time to explain their cross-impact matrix, and where they see themselves being disrupted by the trends they chose. What they think is the priority moving forwards. What they might do next. Members of the group (and facilitators) will write suggestions & feedback on post-its for each participant to take away and reflect upon.