Stina Vanhoof
Stina Vanhoof is a service designer at Knight Moves, an agency in Belgium which designs services and experiences that customers love. Besides her work at Knight Moves, Stina also serves as a host of The Service Design Podcast (link: servicedesignpodcast.com) and is also a co-founder of the Belgian service design chapter.
Stina Vanhoof is a service designer at Knight Moves, an agency in Belgium which designs services and experiences that customers love. Besides her work at Knight Moves, Stina also serves as a host of The Service Design Podcast (link: servicedesignpodcast.com) and is also a co-founder of the Belgian service design chapter.
Main program
Business program
Lecture: "Customer journey mapping as a long-term improvement tool"
"Kingdom card game: gamification in the design process"
At Knight Moves Stina and her colleagues apply design thinking principles on the structure of organisations to improve customer experiences. Besides their work for the corporate clients, they do lots of projects for public sector and the startup industry in Belgium.

Stina’s talk at the open program of the camp is titled "Customer journey mapping as a long-term improvement tool". In today’s rapidly evolving world it is crucial to implement a customer focussed strategy that encourages constant improvement. Stina will be speaking about how an organisation can make sure to stay relevant and fulfill their customer’s needs over time. Customer journeys are a great way of documenting these needs and actions over time to provide the best customer experience now and in the future.

At Knight Moves Stina and her colleagues apply design thinking principles on the structure of organisations to improve customer experiences. Besides their work for the corporate clients, they do lots of projects for public sector and the startup industry in Belgium.

Stina's talk at the open program of the camp is titled "Customer journey mapping as a long-term improvement tool". In today's rapidly evolving world it is crucial to implement a customer focussed strategy that encourages constant improvement. Stina will be speaking about how an organisation can make sure to stay relevant and fulfill their customer's needs over time. Customer journeys are a great way of documenting these needs and actions over time to provide the best customer experience now and in the future.
Online streaming ticket includes:
access to online streaming in English and Russian in case you cannot be with us every day, access to video recordings of talks within 30 days after the event.

If you have any other questions, please, write us:
dtcamp@lab-w.com
Ticket to the main program includes:
3 days of talks and open workshops, access to online streaming. All the lectures will be in English with the simultaneous translation in Russian.
In case you cannot be with us every day,
access to video recordings of talks within 30 days after the event.

If you have any other questions, please, write us:
dtcamp@lab-w.com
Address: SAP digital leadership center
52 bld.7, Kosmodamianskaya naberezhnaya, Moscow, Russia
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